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Hotel Customer Feedback Power BI Dashbaord
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Hotel Customer Feedback Power BI Dashbaord Hotel Customer Feedback Power BI Dashbaord Hotel Customer Feedback Power BI Dashbaord
120$
  • 120$
  • Power BI
  • MS Excel
  • Embedded

Portfolio Report: Hotel Customer Feedback Dashboard

Introduction

Overview:
The Hotel Customer Feedback Dashboard is a robust analytics solution designed to provide hotel managers and stakeholders with actionable insights into customer satisfaction. Leveraging KPIs and visual analytics, the dashboard empowers decision-makers to enhance guest experiences, drive loyalty, and boost profitability.

Key Features

  1. KPIs for a Holistic View:

    • Total Respondents: Measures survey participation.
    • Promoters, Passives, Detractors: Categorized feedback for customer sentiment analysis.
    • Average Experience: Overall guest experience rating.
    • Average NPS Score: Key metric for gauging customer loyalty.

  2. Insightful Visual Analysis:

    • Respondents by Age Range (Clustered Column Chart): Identify trends across age demographics.
    • Respondents by Gender (Donut Chart): Visualize gender-based preferences.
    • Respondents by Purpose (Clustered Bar Chart): Uncover primary reasons for hotel stays—e.g., tourism, education, business, etc.
    • Respondents by Source (Clustered Bar Chart): Discover the most effective channels driving customers—e.g., online, word of mouth, advertisements.
    • Trend Analysis (Clustered Column Chart): Compare feedback trends for 2022 and 2023 using dynamic dropdown filters.
    • Category Performance (Stacked Bar Chart): Evaluate satisfaction scores across key touchpoints like staff, rooms, restaurant, and facilities.

  3. Interactive Global Filters:

    • Year Selection: Filter data by specific years (2022, 2023).
    • Purpose of Visit: Focus on specific visitor intentions—tourism, business, medical, etc.
    • Source of Referral: Drill into channels like friends, advertisements, or online platforms.

Use Cases

  • For Managers: Pinpoint underperforming service areas and implement targeted improvements.
  • For Marketing Teams: Identify top-performing customer acquisition channels for optimized campaigns.
  • For Strategy Teams: Align operations with customer demographics and preferences.

Unique Selling Points

  1. Customizable Visuals: Tailored to match any hotel’s branding.
  2. Real-time Insights: Instant access to feedback metrics for quick decision-making.
  3. User-Friendly Filters: Simplifies complex data exploration.

Dashboard Highlights

Include an annotated screenshot or mock-up of the dashboard showcasing:
  • KPI Section: Top bar with NPS and key metrics.
  • Visual Analytics Section: Segmented charts for demographics, purpose, and feedback categories.
  • Interactive Filters: Dynamic and responsive filter pane.

Call to Action

Let’s Transform Your Data into Insights
Imagine what your business can achieve with a data-driven approach to customer feedback. Contact us today to unlock the full potential of your customer insights and drive revenue growth.

📩 Contact Us
🌐 Visit Our Website: Data with Rafeeque

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